Choosing an Air Conditioner Repair Company

Most of us instinctively want to let our friends and family know if we’ve been given good service, whether at a store, in a restaurant or a hotel. And this is no less true when it comes to the company that services or fixes your air conditioner; you probably want to let others know if you had great service and were happy with the visit. Look for testimonials and reviews from customers who can give you a good idea that a company is reliable and is a safe bet. A new company may not have any testimonials on their website yet, but of course, a lack of positive reviews and comments can also mean the company should be avoided.

Be careful of those companies that charge you a ridiculous price for repairs even though they might have reasonable rates for a service call. These companies need to make up the costs somewhere else, so if they say they can inspect your air conditioner for free or for a low fee, just be careful, regardless of how tempting it is to save money. Most homeowners end up paying the high repair costs, as it’s a lot easier to do that and use the same company that you called for the service call. After all, the technician is already in your home and is ready to carry out the repairs. If something seems too good to be true, it probably is, and that’s something we all know.

And the employees probably aren’t getting fairly paid if the company seems to be charging prices that just seem too low. The best technicians are attracted to those companies that pay well, and as a homeowner, it’s probably worth it to you to have someone you can trust to work on your HVAC system. Your repairs “will be carried out as they should on the first visit without you having to call someone else out, and that can save you money in the long run.”

It can be a challenge to know if you are getting good service if you don’t really know one air conditioning contractor from another, or you just don’t know much about a/c in general. You don’t want a sloppy and botched repair job, and one way to get an idea of what to expect is to look at the make, year and overall quality of the delivery vehicles the air conditioning company uses. You may be in for sloppy and careless service if the fleet of vehicles is old and poorly maintained. On the other hand, you can probably count on better service if the company’s trucks are well maintained, clean and modern.

Of course, you want to have a technician visit your home who is clean, neat and professional looking, especially if you are a single mother or have kids at home. Nobody wants someone turning up to repair their air conditioner who looks dirty, unshaven, scruffy or simply unprofessional. It’s important to demand clean and tidy technicians who look professional, are wearing the company uniform and carry ID if asked for it.

You don’t want an air conditioning company charging different prices for service, depending on whether you live in the ritzy area of town or on the wrong side of the tracks, and standardized pricing should be a given. And the same goes for the technician who comes to your home; just because you don’t live in an expensive development doesn’t mean that you should have a technician who isn’t as well trained or as presentable.

You probably don’t want to work with a company that doesn’t stand behind the work they carry out, and it goes without saying that a good warranty should be part of the package. Even air conditioning technicians make errors sometimes; the important thing is that any error or faulty part is covered under warranty.

Technicians should always be taking training throughout their career, as just like anything else, air conditioning technology keeps on changing. You want to work with a company that can accurately diagnose and fix your air conditioner, whether you just bought it yesterday or whether it’s a model that has been in your home for 20 years.

Awards and recognition are always a sign that a company is top of their industry, are reliable and do a good job. Look for a company that has got some recognition.